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Why aren't my QR Codes working properly?

Here are why your QR Codes aren't working properly
Written by Support
Updated 3 months ago

If you are having trouble scanning your QR Codes, it could be for a couple of reasons. It's mostly likely due to design elements, or you might have misspelled or incorrectly added the wrong URL/data.

Here are the top reasons why you're QR Codes aren't working properly:

  • Make sure the logo or text(sentence), does not obstruct important elements of the QR Code. 
  • Make sure the background is lighter than the foreground. (For example: A white QR Code on a black background may not be readable by all scanners). There should be significant contrast between the QR Code’s foreground and background. 

  • Make sure the QR Code’s size is appropriate for the scan distance (in general, Dynamic QR Codes should be no smaller than 2 x 2 cm (.8 x .8 in), and Static QR Codes should be no smaller than 3 x 3 cm (1.2 x 1.2 in)).

If you still have any questions, please contact our customer support team via live chat or by emailing [email protected]

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